Tuesday, March 1, 2016

How Can I Fix - Documents opened in Compatibility Mode become corrupted when saved back to older version.?

Documents opened in Compatibility Mode become corrupted when saved back to older version.

Hello, 
I have a file sent to me that was created in an older version of Word.


It opens in Compatibility Mode and I can edit it, add comments, etc. 

However if I save it back to the older version of Word (pre DOCX format), with or without edits, it freezes/crashes Word when opened again and cannot be edited. 

If I save it as a DOCX  then I can open and edit it.
But since I am collaborating with a user who uses an older version of Word this is not a option.

Why is Word breaking the file when saving back to the save version? 

Thanks!
David

Keys to the Problem Documents opened in Compatibility Mode become corrupted when saved back to older version.

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Manually editing the Windows registry to fix Error Documents opened in Compatibility Mode become corrupted when saved back to older version.

Caution: Unless you an advanced computer user, we DO NOT recommend editing the Windows registry manually. Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. We do not guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

  • Click the Start button.
  • Type "command" in the search box... DO NOT hit ENTER yet!
  • While holding CTRL-Shift on your keyboard, hit ENTER.
  • You will be prompted with a permission dialog box.
  • Click Yes.
  • A black box will open with a blinking cursor.
  • Type "regedit" and hit ENTER.
  • In the Registry Editor, select the Error 0x9C-related key (eg. Windows Operating System) you want to back up.
  • From the File menu, choose Export.
  • In the Save In list, select the folder where you want to save the Windows Operating System backup key.
  • In the File Name box, type a name for your backup file, such as "Windows Operating System Backup".
  • In the Export Range box, be sure that "Selected branch" is selected.
  • Click Save.
  • The file is then saved with a .reg file extension.
  • You now have a backup of your MACHINE_CHECK_EXCEPTION-related registry entry.

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