After updates, icons for excel and word files are orange and I cannot access them
I have a Samsung RV510 with excel and word starter 2010 as pre installed programs.
When my computer updated over night on the 12th sept, the icons for any excel or word files I have, have gone orange and I cannot access them.
I can open a new file but if
I save it I cannot open it I am directed to microsofts page to buy office 2010, I have spoken to technical and they cannot help.
I was told as these are pre installs and not trials there must have been a gliche in the updates.
Can anyone help?
Moved from feedback
Original title: Excel and word 2010 starter problems?
Keys to the Problem After updates, icons for excel and word files are orange and I cannot access them
One of the updates damaged the Office file associations.
To correct this, see one of the following:
Update, repair, or uninstall Office Click-to-Run products
OFF2010: Error “
Try again or repair the product in the control panel” New title: “Cannot be opened” error when you start an Office Starter 2010 program
Important Update: For Office 2010 Starter, the advice in the above articles can be disastrous.
For a safer approach (for any version), see
Windows Error Reporting - To Fix After updates, icons for excel and word files are orange and I cannot access them
- Go to Start button.
- Open Control Panel.
- Go to Windows Error Reporting.
- Click on System and Maintenance, then click Problem Reports and Solutions.
- Next, click Change Settings located on the left side panel of the Problem Reports and Solutions window.
- Select an option to configure how you want Windows to look for a solution to your problems. You may allow Windows to do it automatically or ask you every time to check if problem occurs.
- Next, click the Advanced settings link.
- Select Off to turn off Error Reporting.
Another Safe way to Fix the Problem: After updates, icons for excel and word files are orange and I cannot access them:
How to Fix After updates, icons for excel and word files are orange and I cannot access them with SmartPCFixer?
1. Click the button to download Error Fixer . Install it on your computer. Open it, and it will perform a scan for your system. The junk files will be shown in the list.
2. After the scan is finished, you can see the errors and problems which need to be repaired.
3. The Repair part is done, the speed of your computer will be much higher than before and the errors have been fixed. You can also use other functions in this software. Like dll downloading, windows updating and print spooler error repair.
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