Monday, April 18, 2016

After SP1 install, ipod gets corrupted and won't sync [Solved]

After SP1 install, ipod gets corrupted and won't sync

After installing SP1, I plug in my iPod.
iTunes then reports that the iPod is corrupt and has been put into restore mode. 

I try to restore, but it doesn't work and gives an error.

I then restore the iPod on my XP laptop.
this works fine.

I have repeated this process several times.
Sometimes the iPod doesn't get corrupted, but the sync freezes and has to be killed.
The iPod then either isn't recognised, or is once again reported as corrupt.

This problem goes away as soon as SP1 is uninstalled.

I first installed SP1 a few months ago, got this problem and uninstalled.

I tried again last week thinking I could work around the problem by installing iTunes into XP Mode.
This didn't work either, so I've uninstalled SP1 again.

I've read a lot about SP1 causing a variety of problems for a large number of users.
Does anyone know what it is about SP1 that is causing this?


Solutions to the Problem After SP1 install, ipod gets corrupted and won't sync

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Method 1:
When a device is not working properly, Device Manager will also usually display an error message with an accompanying error code.
Firstly, check for any errors in device manager, to do this, follow the steps:
Check for any error message displayed
a.            Click on ‘Start’ button, click on ‘Control Panel’, and then click on ‘Device Manager’. 
 If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
b.   In Device Manager, locate ‘USB’ ports drives and then double-click the device name.
c.   If an error code has been generated, the code appears in the Device Status box on the General tab
Let us know if any error messages are displayed.
Method 2:
Check if the drivers for Universal Serial Bus (USB) devices are installed properly in device manager and the status.  If not installed properly uninstall and reinstall the drivers.
Uninstall the drivers from the Device manager
a.     Click ‘start’
b.     Type ‘devmgmt.msc’ in Start Search and press ‘Enter’
c.     In ‘Universal Serial Bus controllers’ you will find the devices, ‘right click’ on it and select the option ‘uninstall’.
d.     4.’ Restart’ the computer and check.
If still the issue persists I would suggest you to contact Apple help support forum for further assistance, refer the link:
Hope this helps.

Windows Error Reporting - To Fix After SP1 install, ipod gets corrupted and won't sync

  1. Go to Start button.
  2. Open Control Panel.
  3. Go to Windows Error Reporting.
  4. Click on System and Maintenance, then click Problem Reports and Solutions.
  5. Next, click Change Settings located on the left side panel of the Problem Reports and Solutions window.
  6. Select an option to configure how you want Windows to look for a solution to your problems. You may allow Windows to do it automatically or ask you every time to check if problem occurs.
  7. Next, click the Advanced settings link.
  8. Select Off to turn off Error Reporting.

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