32 bit Internet explorer: Internet Explorer cannot display the webpage, 64 bit can connect.
Original title:Internet Explorer cannot display the webpage
I am using win 7 but internet explorer 32-bit is not working, always it shows this message "Internet Explorer cannot display the webpage" even firefox also is not working; however internet explorer 64-bit is working fine.
I have tried to reset without successful.
Could you please help me to solve this problem?
Thanks in advance for your support
Keys to the Problem 32 bit Internet explorer: Internet Explorer cannot display the webpage, 64 bit can connect.
Hi,
1.
Did you make any changes to the computer recently?
2.
Are you using proxy server to access the internet?
3.
Are you able to access internet on other 32 bit applications such as Instant Messengers?
Method 1.
If you are using a wired internet connection please check whether you face the same issue while working in the safe mode with networking.
a.
Restart your computer.
b.
When the computer starts you will see your computer's hardware being listed.
When you see this information start to gently tap the F8 key on your keyboard repeatedly until you are presented with the Windows 7 Advanced Boot Options screen.
c.
Using the arrow keys, select the Safe Mode option you want.
d.
Then press the enter key on your keyboard to boot into Windows 7 Safe Mode with Networking.
e.
When Windows starts, use Internet explorer and check if the issue still persists.
For additional information refer to the articles below.
Start your computer in safe mode
http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode
Troubleshooting problems while in safe mode
http://windows.microsoft.com/en-US/windows-vista/Troubleshooting-problems-while-in-safe-mode
If the issue does not exist in Safe Mode perform Clean Boot troubleshooting to find the root cause of the issue.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.microsoft.com/kb/929135
Note: When the troubleshooting is over do not forget to reset the computer to normal startup.
Follow the step 7 in the above article.
Method 2.
If you are using the proxy server to access the internet you can refer to the steps below.
This is a problem that occurs when 32-bit Internet Explorer browsers run on 64-bit operating systems.
Important:
Important This section, method, or task contains steps that tell you how to modify the registry.
However, serious problems might occur if you modify the registry incorrectly.
Therefore, make sure that you follow these steps carefully.
For added protection, back up the registry before you modify it.
Then, you can restore the registry if a problem occurs.
For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft
Knowledge Base:
How to back up and restore the registry in Windows:http://support.microsoft.com/kb/322756
To work around this issue, copy the proxy settings from the 64-bit registry location to the 32-bit registry location.
To do this, follow these steps:
a.
Open Registry Editor.
b.
Locate and then right-click the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings
c.
Select Export .
d.
Save the file to the desktop as InternetSettings.reg .
e.
Exit Registry Editor.
f.
Use Notepad to edit the InternetSettings.reg file.
g.
Click Edit , and then select Replace .
h.
In Find what , type the following:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings
i.
In Replace with , type the following:
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Internet Settings
j.
Run the script.
k.
Make sure that you grant all users (everyone) the Set Value permissions for the following registry subkey:
HKEY_LOCAL_MACHINE\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Internet Settings\Connections
Hope this helps.
Thanks and Regards:
Shekhar S - Microsoft Support.
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Make Sure that your Computer Meets the System Requirements
Microsoft Windows Requirements :
- 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor
- 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)
- 16 GB available hard disk space (32-bit) or 20 GB (64-bit)
This error can be due to some configuration requirements for you system. If your PC hardware is not up to par, then make sure you upgrade where necessary before continuing.
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