Wednesday, September 21, 2016

How Can You Fix - Computer is only responsive when user moves mouse?

Computer is only responsive when user moves mouse

I recently upgraded one of the computers at work from Windows XP to Windows 7.
We are on the 32-bit enterprise edition.
The computer is a Dell Core 2 Quad 2.83Ghz processor from 2009.
The user asked if I could come down to check out the computer today
and noticed something peculiar.
I attempted to open chrome and the page was not loading, so I opened task manager and looked at performance page.
The entire performance page would stay frozen on 16% (or whatever it was at) until I moved the mouse.
While I
was moving the mouse around, it was updating every second or so, but the second I stopped, it would freeze again.
The user also told me that her clock will gradually get behind a few hours.
We image computers fairly frequently and have noticed this on another
computer we started to image last week.
We are using the same installation disk and installing the same programs from our secure University sources.
Could it possibly be a BIOS setting we are not seeing? Any help would be greatly appreciated.
Thank you for
your time.

Solutions to the Problem Computer is only responsive when user moves mouse

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You can post your query over here as Microsoft Answers are not dealing with domain or enterprise support.

To check for Windows updates

  1. Open Windows Update by clicking the Start button Picture of the Start button, clicking All Programs, and then clicking Windows Update.
  2. In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.
  3. If any updates are found, click Install updates. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

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