Tech Support: Ctrl C & Ctrl V not working on Windows 7 using Office2010

Ctrl C & Ctrl V not working on Windows 7 using Office2010

We have a laptop and desktop where these two functions work fine, but on my toshiba laptop it does not work at all.
i cannot copy and paste between programs or within the same probram

Anwsers to the Problem Ctrl C & Ctrl V not working on Windows 7 using Office2010

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Hi,
1.       Where there any changes made in the computer prior to this issue?
2.       Is this only happening in Microsoft office applications or does this also occur in other programs like 'Notepad"?

If the issue is not specific to office application then try the following methods.

Perform the methods mentioned below and check if it helps:
Method 1:
I would recommend you to place the computer in clean boot and then check if the issue persists or not.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.microsoft.com/kb/929135
Note: After troubleshooting, make sure to put the computer to start as usual as mentioned in Step 7 in the above KB article.
If the issue doesn’t persists when the Computer is in clean boot, then the issue is confirmed to be caused by a certain non-Microsoft applications.
Method 2: Uninstall and reinstall the keyboard drivers:
Follow the steps to uninstall and reinstall the drivers.

a.
Click Start, and then click Control Panel.
b.
Click System and Maintenance, click System, and then click
Device Manager.
Note If Control Panel is in Classic View, double-click
System, and then click Device Manager.
If you are prompted for an administrator password or for a confirmation, type the password, or click
Allow.
c.
In Device Manager, expand Keyboards.
Now you may right-click the listed keyboard drivers.
Here you will get all the option to update or Install/uninstall drivers.
Click on
Uninstall.
Check if at all there is an exclamation mark along the driver, it suggests issues with the driver installed.
d.
Restart the computer.
This will let the computer automatically detect the device drivers on restart of the computer.
Now check if the issue resolves.
 
Hope this helps.

In this method we will try to Boot in Safe mode with Networking and see if the error still persists.

• Search "MSCONFIG" and Open.
• Click on Boot Tab
• Tick Safe Boot in Boot Option
• Select Network.
• Click Apply and OK.
• Reboot your System.

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